Shorten time-to-value
Customer onboarding
Make setup, first-use guidance and the first useful task clear for a defined customer role.
↗Customer onboarding & education
Help customers get more
from your product.
We turn product expertise into clear onboarding, practical training and customer academies. Give customers the guidance they need for the task in front of them.
For B2B product teams, Customer Success and customer education leaders.
Where we can help
From the first useful task to continued learning.
Drive deeper use
Product adoption academy
Organise product training around the workflows each role needs to perform.
↗Protect the investment
Continuous enablement
Keep learning aligned with releases so the academy stays useful after launch.
↗Check understanding
Skills checks and certification
Check task performance and offer certification when it serves a clear customer need.
↗A focused first engagement
Start with one workflow customers struggle to adopt.
The Customer Adoption Pilot is deliberately narrow: one audience, one high-value workflow and one launch. Review the work and the available customer evidence before deciding whether to expand.
We agree the deliverables, review rounds, timeline and price after understanding the product and the source material. An internal owner and access to a subject-matter expert are part of the plan.
Review before production
You approve the learning path, scripts and visual direction before final production.
CUSTOMER ADOPTION PILOT
01 / START HERE
One workflow. One clear path to value.
01
Adoption diagnosticTarget the customer friction and the business metric behind it.
02
Learning architectureDefine the learning path, practice task and success criteria.
03
Training materialsScripts, video, walkthroughs, checks and accessible delivery.
04
Launch-ready handoffPublish in your LMS - or launch with Ludus LMS.
05
Scale recommendationReview the pilot evidence and agree whether to extend, revise or stop.
How Corso works
See the production model in action.
We take the knowledge already inside your company and turn it into clear, practical learning customers can use at the point of need.
Product knowledge in
→
Customer capability out
View original, client-safe samples ↗
CORSO EXPLAINERPLAY WITH SOUND ↗
Customer education, produced end to end.VIDEO / 4:3
Resourcing and costs
Compare the scope before choosing how to staff it.
A programme needs ownership of learning design, production and delivery. Use your existing team, specialists or a production partner according to the workload. Four full-time hires are only one possible scenario.
Illustrative four-role US team
$388,180
annual base salaries from four BLS occupation proxies
- Training / education lead$133,000
- Instructional design$77,440
- Video editing$75,420
- Project management$102,320
May 2025 US medians, before benefits and overhead. These occupations are imperfect proxies for SaaS education roles. This is neither a minimum team nor a Corso quote.
Based on May 2025 U.S. BLS median pay ↗
Partner with Corso
One team.
from diagnosis to LMS-ready launch
- Start with one measurable workflow✓
- Learning design and production together✓
- Capacity agreed for your scope✓
- Project-based production support✓
You keep the product expertise. We become the production capability around it.
See the first engagement ↘Plan the workload
How much time goes into live onboarding?
Estimate active staff hours spent on live training and onboarding calls. If two people attend a one-hour call, count two staff hours. Not all of this work can or should be replaced.
Annual repeat work
960 hours
Allocated labour value
$72,000
A planning estimate of staff time, not cash savings. Allow for preparation, follow-ups, maintenance and the live support that remains.
Research and measurement
Industry surveys provide context, not a forecast for your programme. Our customer education KPI guide explains the Forrester findings, their limitations and how to measure your own results. Use the training plan to define the workload.
Questions before your pilot
Plan the first project.
We already have docs and demo recordings. Is that enough to start?+
Yes. Existing material is often the best raw input. We identify what customers actually need, close the gaps and turn those sources into a guided path to value.
Do we need an LMS before working with Corso?+
No. We can deliver to the LMS you already use, provide portable packages, or pair the programme with Ludus LMS when you need a branded learning home.
What if our product changes every week?+
We design modular content and a clear source-of-truth workflow so individual lessons can be updated without rebuilding the entire programme.
How do we know whether the programme is working?+
Before production, we align the pilot with a relevant outcome and quality check. Completion and viewing tell us what people did with the materials; task performance tells us more about what they can do. Business effects need an appropriate comparison and observation period.
Can you work with our existing team?+
Yes. Keep your internal owners and product expertise. We can provide the learning design, production or delivery capacity needed for an agreed scope.
Discuss a customer pilot
Which task do your customers need help with?
Tell us about the audience, product and obstacle. We will discuss whether a Customer Adoption Pilot is a useful next step.
Direct reply from a co-founderScope agreed before work begins
vl@corsoproduction.com